Changing the provider

In the Eifel DSL infrastructure is not available in the same degree as in the cities. That is because it is much more profitable is to expand the networks there, where many customers live. There are even places in the Eifel region, where there are no more than DSL 1000 lines available.

Above all, it is difficult to get rid of Telekom. You can buy DSL from another provider than Telekom, but I had to buy a telephone line from Telekom with its more expensive rates.

But then I found an offer with Internet telephony, with a Telefonflat and a Internetflat, all together 15 euros cheaper than a solution with the telecom and another Internet provider of DSL.

So I requested change.

• Then it took 3 months for before the provider change took place.
• In the meantime the telecom called me 4 times. They asked whether I didn't want to buy the Internet and telephone out of one hand with new tariffs by telecom. I calculated. Each offer was 10 euros more expensive than my new solution. I then rejected.
• When the line was switched the hardware of the new provider was not delivered. It came a week later, so I could not call.
• The new hardware did not work. A Samsung router, but the DSL signal did not synchronize. So I took the old router back on and wrote an email to the provider.
• They did not respond. I had a lot to do. After one week I called a number which costs 1.89 euros per minute. I got a lot of advertising told and than plugged off. 10 euros paid but no service received.
• Angry e-mail written to provider.
• They wrote back that he could not contact me, told me a free number and asked whether they had helped me well?
• I used the free number but I did not come through and was plugged off with the friendly formulation, we are grateful for your understanding.
• I had a vision. Hang the new router behind the old.
• I did that, I hung the new Samsung router via its LAN port on the old router. Now it works. Internet telephony is now well and I am satisfied.
• Provider sends an e-mail, whether I was satisfied with the performance of his support. I forgive the worst grades and am glad that now everything is running.
  

The main thing is that you should help yourself ....